Privacy Policy

In order to use the services, we will ask you to enter information about your preferences, name, email, and interests. We also automatically collect from your device language settings, IP address, time zone, type and model of a device, device settings, operating system, Internet service provider, mobile carrier, hardware ID, and other unique identifiers. We need this data to provide our services, analyze how our customers use the service, and to improve our educational video platform.

For improving our service, we use third party solutions. As a result, we may process data using solutions developed by Firebase (Google), RevenueCat, Apple, Google Sign-In, Meta Facebook SDK, ByteDance TikTok SDK, MixPanel. Some of the data is stored and processed on servers of such third parties. This enables us to: (1) analyze different interactions (how often users watch videos, what categories they prefer, what is the average time spent by users on the platform); (2) provide personalized educational content recommendations. Consequently, we better understand what features and content you find most valuable and are able to focus on them to enhance your experience and increase the quality of our products.

Please read our Privacy Policy below to know more about what we do with data (Section 2), what data privacy rights are available to you (Section 5), who will be the data controller (Section 15), and how to manage your preferences. If any questions will remain unanswered, please contact us at support@risewise.app.

Privacy Policy

This Privacy Policy explains what personal data is collected when you use the RiseWise mobile application ("App"), our related services (together "Services"), how such personal data will be used, shared or otherwise processed.

BY USING THE SERVICES, YOU PROMISE US THAT (I) YOU HAVE READ, UNDERSTAND AND AGREE TO THIS PRIVACY POLICY, AND (II) YOU ARE OVER 16 YEARS OF AGE (OR HAVE HAD YOUR PARENT OR GUARDIAN READ AND AGREE TO THIS PRIVACY POLICY FOR YOU). If you do not agree, or are unable to make this promise, you must not use the Services. In such case, you must (a) delete your account using the functionality found in "Settings" in the App; (b) cancel any subscriptions through your App Store account settings; and (c) delete the App from your device(s).

"GDPR" means the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

"EEA" includes all current member states to the European Union and the European Economic Area. For the purpose of this policy EEA shall include the United Kingdom of Great Britain and Northern Ireland.

"Process", in respect of personal data, includes to collect, store, and disclose to others.

Table of contents

1. Categories of personal data we collect
2. For what purposes we process personal data
3. Under what legal bases we process your personal data (Applies only to EEA-based users)
4. With whom we share your personal data
5. How you can exercise your privacy rights
6. Age limitation
7. International data transfers
8. Changes to this Privacy Policy
9. Supplemental notice for California residents
10. Supplemental notice for Virginia residents
11. Supplemental notice for Nevada residents
12. Account deletion
13. Data retention
14. How "Do Not Track" requests are handled
15. Personal data controller
16. Contact us

1. Categories of personal data we collect

We collect data you give us voluntarily (for example, when you create an account, select your interests, or save videos). We also may receive data about you from third parties (for example, when you sign in via Google). We also collect data automatically (for example, your IP address, device information, app usage analytics) and use third-party service providers for such collection.

1.1. Data you give us

• Account Information: When you create an account, we collect your display name, email address (if provided through Google Sign-In), and profile picture URL (if available from Google).

• Preferences and Interests: Your selected categories and topics of interest to personalize your educational content experience.

• Content Interactions: Videos you save, like, add to watch later, quotes you save or like, and your viewing progress.

• Communication Data: When you contact our support team, we collect your messages and any information you choose to provide.

1.2. Data we collect automatically

• Device Information: Device type, model, operating system version, device identifiers, screen resolution, and hardware specifications.

• Usage Analytics: How you interact with videos, time spent watching, features used, app navigation patterns, and content preferences.

• Technical Data: IP address, internet connection type, app version, crash logs, and performance metrics.

• Location Data: General location information derived from IP address (country/region level only).

1.3. Data from third parties

• Google Sign-In: Basic profile information including name, email, and profile picture when you choose to sign in with Google.

• Firebase Services: Authentication data, app usage analytics, and crash reporting data.

• RevenueCat: Subscription status, purchase history, and payment-related information for premium features.

• Meta Facebook SDK: In-app analytics data, user interaction events, and app performance metrics for analytics and optimization purposes.

• ByteDance TikTok SDK: In-app analytics data, user behavior tracking, app performance metrics, and advertising attribution data for analytics and marketing optimization purposes.

• MixPanel: User behavior analytics, event tracking, funnel analysis, and user engagement metrics for product optimization and user experience improvement.

2. For what purposes we process your personal data

We process your personal data:

• 2.1 To provide our Services: This includes enabling you to access educational video content, search functionality, personalized recommendations, and premium features. We use your account information to maintain your profile, sync your preferences across devices, and provide seamless access to saved content.

• 2.2 To customize your experience: We process your interests and viewing history to recommend relevant educational videos, customize your daily insights, and show content from categories you've selected. This helps us provide a more personalized learning experience tailored to your educational goals.

• 2.3 To manage your account: We process your personal data to secure your account access, manage your subscription status, and send you important notifications about service updates, subscription renewals, or changes to our Terms and Privacy Policy.

• 2.4 To communicate with you regarding your use of our Services: We send push notifications for daily insights, reminders to continue learning, new content recommendations, and other educational prompts. To opt out of push notifications, change the settings on your device. For email communications, use the unsubscribe link in our emails.

• 2.5 To provide you with customer support: We process your personal data to respond to your requests for technical support, account assistance, and general inquiries about our Services.

• 2.6 To research and analyze your use of the Services: This helps us understand how users interact with educational content, which features are most valuable, what types of videos are most engaging, and how we can improve the learning experience. We use this data for statistical analysis, A/B testing, and service improvement.

• 2.7 To process payments and manage subscriptions: We work with RevenueCat and Apple/Google to process subscription payments, manage premium access, handle refunds, and track subscription status. This ensures you have uninterrupted access to premium educational features.

• 2.8 To ensure security and prevent fraud: We monitor for unusual account activity, prevent unauthorized access, and protect against fraudulent subscription activities to maintain the security of our platform and your personal data.

3. Under what legal bases we process your personal data

(Applies only to EEA-based users)

• 3.1 Consent: When you provide explicit consent for specific processing activities, such as receiving marketing communications or allowing photo library access for sharing quotes.

• 3.2 Contract Performance: Processing necessary to provide the Services you've requested, including account management, content delivery, and subscription services.

• 3.3 Legitimate Interests: For service improvement, analytics, security, and providing personalized educational recommendations, where our interests don't override your privacy rights.

• 3.4 Legal Obligation: When required to comply with applicable laws, such as data retention requirements or responding to legal requests.

4. With whom we share your personal data

4.1 Service Providers

• Firebase (Google): For authentication, database services, and app analytics

• RevenueCat: For subscription management and payment processing

• Apple/Google: For app distribution, in-app purchases, and device-level analytics

• Meta Facebook SDK: For in-app analytics tracking and app performance optimization

• ByteDance TikTok SDK: For in-app analytics tracking, user behavior analysis, and marketing attribution

• MixPanel: For advanced user behavior analytics, event tracking, and product optimization insights

• Our Backend API: For search functionality and user action tracking

4.2 Legal Requirements

We may disclose your data if required by law, legal process, or government request, or to protect our rights, property, or safety, or that of others.

4.3 Business Transfers

In case of merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to this Privacy Policy.

5. How you can exercise your privacy rights

You have the following rights regarding your personal data:

• 5.1 Access and Portability: Request a copy of your personal data we hold about you.

• 5.2 Correction: Update or correct inaccurate personal data in your account settings.

• 5.3 Deletion: Delete your account and associated data through the app settings or by contacting us.

• 5.4 Restriction: Request limitation of processing in certain circumstances.

• 5.5 Objection: Object to processing based on legitimate interests.

To exercise these rights, contact us at support@risewise.app or use the privacy controls in your account settings.

6. Age limitation

Our Services are not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a child under 16, please contact us immediately.

7. International data transfers

Your data may be transferred to and processed in countries other than your country of residence, including the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

8. Changes to this privacy policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email. Your continued use of the Services after changes become effective constitutes acceptance of the revised policy.

9. Supplemental notice for California residents

This section applies to California residents and supplements our Privacy Policy under the California Consumer Privacy Act (CCPA).

Your California Privacy Rights:

• Right to Know: Request information about data collection and sharing

• Right to Delete: Request deletion of personal information

• Right to Opt-Out: Opt out of sale of personal information (we do not sell data)

• Right to Non-Discrimination: Equal service regardless of privacy rights exercise

To exercise these rights, contact us at support@risewise.app.

10. Supplemental notice for Virginia residents

• Confirm Processing: Confirm whether we process your personal data

• Access: Access your personal data

• Correct: Correct inaccuracies in your personal data

• Delete: Delete your personal data

• Opt-Out: Opt out of targeted advertising (we do not engage in targeted advertising)

• Appeal: Appeal our decision regarding your privacy request

Contact us at support@risewise.app to exercise these rights.

11. Supplemental notice for Nevada residents

Nevada residents have the right to opt-out of the sale of personal information. We do not sell personal information as defined by Nevada law. If you wish to make such a request anyway, contact us at support@risewise.app.

12. Account deletion

You can delete your account at any time through the app settings or by contacting us at support@risewise.app. Upon deletion:

• Your account and profile data will be permanently deleted

• Your viewing history and preferences will be removed

• Saved videos and quotes will be deleted

• We may retain some data for legal compliance or security purposes

The deletion process may take up to 30 days. Cancel any active subscriptions before account deletion to avoid additional charges.

13. Data retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Account Data: Until you delete your account or request deletion

• Usage Analytics: Up to 2 years for service improvement

• Support Communications: Up to 3 years for quality assurance

• Legal Compliance: As required by applicable law

14. How "Do Not Track" requests are handled

Our app does not currently respond to "Do Not Track" signals. You can control data collection through your device settings and app preferences.

15. Personal data controller

Eugene Goncharov, operating as RiseWise, located in Ukraine, is the controller of your personal data processed through our Services.

16. Contact us

For questions about this Privacy Policy or your personal data, contact us at:

Email: support@risewise.app

Subject Line: Privacy Policy Inquiry

We will respond to your privacy-related inquiries within 30 days.

Last Updated: January 2025

This Privacy Policy is effective as of the last updated date and applies to all users of RiseWise Services.